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Frequently Asked Questions (FAQ)

Answers to Your Questions at Aquan Express - Your Trusted Trend Destination!

Welcome to our Frequently Asked Questions (FAQ) page, your source for valuable insights. Find solutions to common queries about our top-notch electronics, chic fashion, exquisite jewelry, and fitness essentials. Aquan Express is here to provide clarity and enhance your shopping experience.

Explore a range of topics tailored to global tastes, empowering you to navigate your trend journey seamlessly. From order inquiries to product details, our comprehensive FAQs address your needs.

Discover a new level of convenience with Aquan Express - your go-to resource for all things trendy. Access information, make informed choices, and redefine the way you shop. Dive into our FAQs now and enjoy a more informed shopping experience.

How Can We Help You?

YOUR ACCOUNT & ORDERS

  1. How do I create an account on Aquan Express?
    To create an account, simply click on the account icon button at the top left corner of the page. Follow the prompts to provide your information and create your account.

  1. Can I change my account information after creating it?
    Yes, you can update your account details anytime by logging in and visiting the "Account Settings" section. From there, you can edit your personal information, shipping addresses, and more.

  1. How can I track my order?
    To track your order, log in to your account and go to the "Order History" section. Click on the specific order you want to track, and you'll find the tracking information there. If tracking information are not available, you can still contact us with your name, order number, and contact information and we will gladly send you a real-time update about your order.

  1. What payment methods do you accept?
    We accept a variety of payment methods, including credit/debit cards, PayPal, Apple Pay, Google Pay, Shopify Pay and more. Choose the option that's most convenient for you during the checkout process.

  1. Is my payment information secure?
    Yes, your payment information is encrypted and securely processed. We prioritize your online safety and employ the latest security measures to protect your sensitive data.

  1. How can I cancel or modify my order?
    If you need to cancel or modify your order, please contact our customer support as soon as possible. We'll do our best to accommodate your request before the order is shipped.

  1. What should I do if I receive a damaged or incorrect item?
    We apologize for any inconvenience. Please reach out to our customer support within 3 days of receiving the item. We'll guide you through the return process and ensure you receive a replacement or refund.

  1. Can I return or exchange items?
    Yes, we have a hassle-free return and exchange policy. If you're not satisfied with your purchase, contact us within 2 of receiving the item. We'll provide instructions for returning or exchanging the product. The product should be unopened/used and in its original condition to qualify for a return. In addition, returns must be approved by one of our customer support specialists before details are directly send to your email address for processing a return within the timeframe.

  1. How do I reset my password if I forget it?
    To reset your password, click on the "Forgot Password" link on the login page. You'll receive an email with instructions on how to create a new password.

  1. Do you offer order history and reordering options?
    Yes, your order history is saved in your account. You can easily reorder items from your previous orders for added convenience.

PAYMENTS

  1. What payment methods do you accept?
    We accept a wide range of payment methods, including major credit and debit cards, such as Visa, MasterCard, American Express, and Discover. In addition, we accept Apple Pay, Google Pay, and Shopify Pay for ease of mine express checkouts process. We also offer the convenience of PayPal for secure transactions.

  1. Is my payment information secure?
    Absolutely. We take your security seriously. Your payment information is encrypted using industry-standard security protocols to ensure that your data remains safe and confidential.

  1. When will my payment be processed?
    Payments are typically processed immediately after you place your order. You'll receive a confirmation once your payment has been successfully processed.

  1. Do you store my credit card information?
    No, we do not store your credit card information. Your payment details are securely processed by our payment gateway and are not stored on our servers.

  1. Can I change my payment method after placing an order?
    Unfortunately, we cannot change the payment method once the order has been placed. If you encounter any issues with your payment, please contact our customer support for assistance.

  1. Are there any additional fees or charges?
    Our listed prices include all applicable taxes and fees. However, please be aware that depending on your location, there might be import duties or customs fees that are the responsibility of the recipient.

  1. Can I use multiple payment methods for a single order?
    At this time, we only support one payment method per order. You can choose your preferred payment option during the checkout process.

  1. Do you offer payment installment plans?
    Currently, we do not offer payment installment plans. All payments are required upfront at the time of purchase.

  1. What should I do if my payment is declined?
    If your payment is declined, please double-check your payment details and ensure that your card or payment method is valid. If the issue persists, you can contact your bank or financial institution for assistance.

  1. Is my personal and payment information kept confidential?
    Yes, your privacy is of utmost importance to us. We adhere to strict privacy and security policies to protect your personal and payment information from unauthorized access.

SHIPPING & RETURNS

  1. How long does shipping take?
    Our average shipping time is approximately 6-12 days. Please note that delivery times may vary based on your location and the shipping method chosen during checkout.

  1. Do you offer international shipping?
    Yes, we offer international shipping to many countries. During the checkout process, you can select your country for accurate shipping options and rates.

  1. How can I track my order?
    Tracking numbers are provided for specific destinations. If tracking is available for your destination, you will receive the tracking number via email after confirming and paying for your order. You can use this tracking number to monitor your shipment's progress. If tracking is not available for your destination, don't worry! You can always reach out to us, and we'll provide real-time updates on your order's status. Your satisfaction is our priority, and we're here to assist you every step of the way.

  1. Are there any shipping fees?
    Shipping fees vary depending on your location, the shipping method selected, and the total weight and/or price of your order. You can view the shipping costs during the checkout process.

  1. What if I need to change my shipping address?
    If you need to change your shipping address after placing an order, please contact our customer support as soon as possible. We'll do our best to update the address before the order is shipped.

  1. Do you offer expedited shipping options?
    Expedited shipping is available for select countries and destinations. If expedited shipping is available for your location, you will see an option during checkout with the associated cost and estimated delivery time. Please note that expedited shipping options may vary based on your location and the items in your order.

  1. What is your return policy?
    We have a hassle-free return policy. If you're not satisfied with your purchase, you can initiate a return request within 2 days of receiving the item. Please review our detailed return policy for more information.

  1. How do I initiate a return?
    To initiate a return, log in to your account and navigate to the "Order History" section. Find the order containing the item you wish to return and follow the provided instructions to initiate the return process. Otherwise, you can contact our customer support team and they will gladly be able to help you with your return request.

  1. Are there any return shipping fees?
    Return shipping fees may apply, depending on the reason for the return. Please review our return policy for more details on return shipping costs.

  1. What should I do if I receive a damaged or incorrect item?
    If you receive a damaged or incorrect item, please contact our customer support within 2 days of receiving the item. We'll guide you through the return process and ensure you receive a replacement or refund.

SHOPPING INFORMATION

  1. Is an account required to make a purchase?
    While you can make purchases as a guest, creating an account offers benefits like order tracking, easier returns, and a faster checkout process for future orders.

  1. How do I place an order?
    To place an order, simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to provide your shipping and payment information.

  1. Can I change or cancel my order after it's placed?
    We strive to process orders promptly. If you need to make changes or cancel, please contact us as soon as possible. While we can't guarantee changes, we'll do our best to assist you.

  1. What if I didn't receive an order confirmation email?
    Order confirmation emails are typically sent shortly after your purchase. If you don't receive one, please check your spam folder. If it's not there, contact our customer support, and we'll ensure you have all the necessary details.

  1. Do you offer gift wrapping or personalized messages?
    Currently, we do not offer gift wrapping or personalized messages. However, we're continuously working to enhance your shopping experience and may introduce these options in the future.

  1. Can I add items to an existing order?
    Unfortunately, we cannot add items to an existing order. If you wish to purchase additional items, please place a new order.

  1. What currency are your prices listed in?
    Our prices are primarily listed in USD (United States Dollar). However, we offer an enhanced shopping experience by providing the option to pay in various currencies. Simply select your preferred currency from the currency changer bar located at the top left corner of our home page before you start shopping. Once you've chosen your currency, all prices will be displayed and processed in your selected currency. This way, you can enjoy a seamless shopping journey tailored to your currency preference. During the checkout process, you will see your order total in your chosen currency, including all applicable taxes and shipping fees.

  1. Do you offer discounts or promotions?
    Yes, we frequently offer discounts and promotions. Keep an eye on our website and subscribe to our newsletter for updates on the latest deals.

  1. What if I have a coupon code? How do I use it?
    During the checkout process, you'll find a field to enter your coupon code. Simply enter the code and apply it to see the discount reflected in your total. Please note that some discount codes cannot be combined with others. If this is the case, you must choose and apply one code only for your order.

  1. What if I encounter technical issues while shopping?
    If you experience technical issues while shopping, try clearing your browser's cache or using a different browser. If the problem persists, reach out to our customer support for assistance.